Terms and Conditions

These Terms and Conditions (the “Terms”) are a binding agreement between you and CV. Arundaya Karya Abadi, Jl. Raya Gading Indah Blok NB-5 No. 38C, Kel. Kelapa Gading Timur, Kec. Kelapa Gading, Jakarta Utara 14240, Indonesia (“Cordially”, “we”, “us” or “our”). They apply to our website, its subdomains, the Cordially dashboard and every invitation page we host (together, the “Service”).

This agreement is made electronically and is valid under Law No. 11 of 2008 on Electronic Information and Transactions (as amended) and the Indonesian Civil Code. If you do not agree to these Terms, please do not use the Service.

• Account — the account you create to use the Cordially dashboard.
• Package — the plan you buy (such as Essential, Celebration or Grand), which sets the features and limits available to you.
• Active Period — how long your invitation stays online under your Package.
• Invitation — the invitation page you build with the Service, including every personalised version sent to your guests.
• Guest — anyone you add to your guest list or who opens your Invitation.
• Your Content — everything you or your guests add to the Service, such as text, photos, videos, music, guest details, RSVPs and wishes.
• Concierge — the setup help included in some Packages.
• Business Day — any day other than a Saturday, Sunday or Indonesian public holiday.

To use the dashboard you need an Account. By creating one, you confirm that you are at least 18 years old and legally able to enter into this agreement, and that the information you give us is true, accurate and complete.

You are responsible for keeping your login details confidential and for everything that happens under your Account. Do not share your password or store it where others can find it.

If you suspect someone has accessed your Account without permission, tell us straight away at support@cordially.events so we can help secure it.

Package prices and features are shown on our pricing page. The features you receive are the ones described for your Package at the time you buy it. Prices are in Indonesian Rupiah, and any applicable taxes will be shown before you pay.

Your Package is activated once your payment is confirmed. An order that is not paid within the time shown at checkout may be cancelled automatically.

Payments must be made through the payment methods offered in the Service. Payments are processed by our payment partners; we never store your full card details. Please do not pay anyone claiming to represent Cordially through any other channel — we cannot be responsible for payments made outside the Service.

If we change our prices, the change will not affect a Package you have already paid for.

Your Active Period begins when your Package is activated. When it ends, your Invitation may no longer be available to guests. Your Account and its data are then kept and deleted as described in our Privacy Policy.

A “Lifetime” Active Period means your Invitation stays online for as long as Cordially operates the Service. If we ever stop operating the Service, we will give you at least 30 days’ notice.

Because your Package gives you immediate access to digital features, payments are non-refundable once your Package has been activated, except:

• if you were charged more than once, or more than the price of your Package; or
• if we are unable to provide the Service you paid for; or
• where a refund is required by law.

To request a refund, email us at support@cordially.events with your account email and payment details. Approved refunds are returned to your original payment method.

Where your Package includes Concierge, our team helps you set up your Invitation using the information and materials you provide. We aim to respond within a reasonable number of Business Days.

You remain responsible for checking every detail of your Invitation — names, dates, venues, gift accounts and links — before you share it with your guests.

You keep ownership of Your Content. You give us a non-exclusive, royalty-free licence to store, copy, display and process it only as needed to provide the Service — for example, to show your photos on your Invitation.

You confirm that you have the right to use everything you upload, including photos, videos and music, and that it does not infringe anyone else’s rights. We may remove content that we reasonably believe breaks the law or these Terms.

When you add guests, you confirm that you are genuinely inviting them and that you are allowed to share their details with us. We handle their information as described in our Privacy Policy.

When you send invitations manually, they are sent from your own WhatsApp account, under WhatsApp’s own terms. WhatsApp may restrict accounts that send unwanted or repetitive messages, and we are not responsible for any action WhatsApp takes on your account.

Where your Package includes WhatsApp broadcast messages, each message sent counts towards your Package’s allowance. Broadcasts may only be sent to guests you have invited.

You agree not to use the Service to:

• publish anything unlawful, defamatory, hateful, pornographic or otherwise offensive;
• impersonate anyone, or create an invitation for an event that is not real;
• collect money fraudulently, including through false gift or bank account details;
• send spam or messages people have not agreed to;
• copy, scrape, reverse-engineer or interfere with the Service, or try to access data that is not yours;
• resell or sublicense the Service without our written permission.

If you break these rules, we may remove content, suspend or close your Account, without prior notice where the breach is serious or required by law.

The e-gift and digital angpao feature shows guests the bank or e-wallet accounts you choose to display. Gifts are transferred directly between your guests and you — Cordially never receives or holds that money. You are responsible for making sure the account details you display are correct.

From time to time we may run promotions with their own terms, which apply alongside these Terms. Each person may use one Account per promotion. We may withdraw a promotion’s benefits, or cancel the related order, if we find it has been abused or manipulated.

The Service — including our templates, designs, illustrations, text, logos and software — belongs to Cordially and is protected by Indonesian law, including Law No. 28 of 2014 on Copyright and Law No. 20 of 2016 on Trademarks and Geographical Indications. You may use our templates only to create invitations for your own events through the Service, and not for any other commercial purpose.

Our Privacy Policy explains how we collect, use and protect your information and your guests’ information. It forms part of these Terms.

We work hard to keep the Service reliable and secure, but we cannot promise it will always be uninterrupted or free of errors. We may occasionally need to pause the Service for maintenance or updates, and will try to do so at quiet times.

The Service links to and relies on services we do not control, such as WhatsApp, Google Maps, Google sign-in and payment providers. Their availability and terms are their own.

To the extent permitted by law, Cordially is not liable for indirect or consequential losses, such as lost profits or lost opportunities, arising from your use of the Service. Our total liability to you for any claim is limited to the amount you paid for your Package.

Nothing in these Terms limits any liability that cannot be limited under Indonesian law, or your rights as a consumer under Law No. 8 of 1999 on Consumer Protection.

You agree to compensate Cordially for reasonable losses and costs, including reasonable legal fees, that result directly from Your Content or from your breach of these Terms. This obligation continues after your Account is closed.

These Terms apply from the moment you create an Account until it is closed. You can close your Account at any time by emailing support@cordially.events. Closing your Account ends your Invitation and does not entitle you to a refund except as set out in section 6.

Closing an Account does not cancel obligations that arose before it was closed.

We may update these Terms as the Service changes. We will let you know about significant changes through the dashboard or by email at least 7 days before they take effect. If you do not agree to the new Terms, you can close your Account before then; continuing to use the Service after that date means you accept them.

These Terms are governed by the laws of the Republic of Indonesia.

If a dispute arises, please tell us in writing at support@cordially.events and we will try to resolve it together in good faith (musyawarah untuk mufakat). If it is not resolved within 30 days, either of us may bring it before the North Jakarta District Court (Pengadilan Negeri Jakarta Utara), without affecting your rights under consumer protection law.

• Severability — if any part of these Terms is found invalid or unenforceable, the rest remains in full effect.
• No waiver — if we do not enforce a right straight away, we have not given it up.
• Language — these Terms are also provided in Bahasa Indonesia. If the two versions differ, the Bahasa Indonesia version prevails.

Questions about these Terms? We are happy to help.

CV. Arundaya Karya Abadi
Jl. Raya Gading Indah Blok NB-5 No. 38C, Kel. Kelapa Gading Timur, Kec. Kelapa Gading, Jakarta Utara 14240, Indonesia
support@cordially.events